As per the UGC guidelines a Student Grievance Redressal Committee (SGRC) has been constituted at Shams Teachers Training College Katahari, Sathi, West Champaran, Bihar-845449. It aims to look into the complaints lodged by any student and redress it as per requirement. Students can reach out to SGRC with their grievances, if any, regarding academic matters related to their study in the campus.
The STTC’s Students’ Grievances Redressal Committee will respond to grievances raised by students who are either presently enrolled or have previously been enrolled in one of the academic programmes offered by STTC, or who are presently in the process of applying to such programmes.
Student Grievance Redressal Committee (SGRC) also acts as an Anit-ragging committee at STTC.
PROCEDURE FOR REDRESSAL OF GRIEVANCES BY OMBUDSPERSONS AND STUDENT GRIEVANCE REDRESSAL COMMITTEES:
(i) On receipt of complaint, the SGRC The SGRC, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
(ii) An aggrieved student may appear either in person or authorize a representative to present the case.
(iii) The SGRC shall send its report with recommendations, if any, to the competent authority of the institution concerned and a copy thereof to the aggrieved student, preferably within a period of 15 working days from the date of receipt of the complaint.
(iv) The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.
(v) The institution shall comply with the recommendations of the Ombudsperson.
(vi) The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.
Members of SGRC
Shobha Sriwastawa
Assistant Professor and
Superintendent of Girls Hostel
Mobile: 8873607050
Email: shobhasriwastawasttc@gmail.com
Nobel Kumar Gupta
Assistant Professor
Superintendent of Boys Hostel
Mobile:6200889703
Abhay Kumar
H.O.D. D.El.Ed.
Mobile: 9931684006
Email: hodsttc@gmail.com